Thank you for choosing Great Escape Adventures!
Great Escape Adventures is a community board game store, and we truly appreciate your business.
We do our best to keep our online store accurate and up to date. At this time, our website is not connected to our live inventory system, so online stock levels may not always match what is currently available in-store. We are working toward linking our inventory management system with our website in the future.
Store pickup orders are usually prepared within 24-48 hours. We will notify you when your order is ready for pickup. If the product needs to come from another store, it may take 2-4 weeks to arrive. We will email you to see if you would prefer to wait or receive a refund.
If we are unable to fulfill your order, or if we need to order your product to arrive at the store, we will contact you by email. You may choose between a full refund or waiting until the estimated delivery date.
If your order is being shipped, you will receive a tracking number once it has shipped.
Preorders
Online Orders & Preorders
All preorders are processed online through our website. Please visit greatescapeadventures.net/shop for current listings and availability.
For questions regarding online orders and preorders, or if there is something you are interested in that is not listed on our website, please feel free to reach out to sales@GreatEscapeAdventures.net.
Preorders are not guaranteed, but we do our best to offer products based on prior distributor allocations and actual numbers when available.
We often do not receive confirmation of product allocations from distributors until about one week before shipment. If we cannot fulfill your preorder, we will fully refund you. We reserve the right to refund preorders for any reason as needed, though our goal is always to fill every order we receive.
Thank you again! Happy Gaming!
Ken, Jen, & Family
Great Escape Adventures
Cancellation Policy – 10% Recapture Fee for Cancelled Orders
All online orders require full payment at the time the order is placed, whether the order is for immediate fulfillment or for a future release date.
If you need to change or cancel your order before shipment, we will refund the full amount changed or cancelled, less 10%, to help cover merchant and other non-refundable fees.
We reserve the right to cancel any order for any reason at any time. If we need to cancel an order, we will email the address provided with the order. We are not required to obtain permission or acknowledgement before cancellation, but we will do our best to communicate clearly whenever this happens.
Return Policy for Board Games
We want returns to be as clear and easy as possible. Please review the following guidelines:
- You have 30 calendar days to return an item from the date you purchased it.*
- Items must be in new, salable condition, with cellophane wrap still intact when applicable.
- Items cannot be returned if the seal on the packaging has been broken.
- Collectible products cannot be returned. All sales are final whether the product is new or used. Collectible items include products such as Magic: The Gathering, Pokemon, anything that may contain booster packs, and similar products.
- A purchase receipt is required at the time of return.
- Special orders cannot be returned unless the item is something Great Escape Adventures regularly sells.
- Only items purchased directly from Great Escape Adventures, either online at GreatEscapeAdventures.net or at a Great Escape Adventures retail store, can be returned to Great Escape Adventures.
- Online webstore purchases must include a receipt of purchase at the time of return.
- Online orders that are mailed back for return are subject to a 15% restocking fee. This fee only applies to online orders returned by mail.
- Refunds will be issued in the original form of payment: cash, credit, or gift certificate. Gift certificates may also be chosen as a refund option in place of cash or credit, if desired.
*Holiday return policies may vary.
Missing or Damaged Game Components
Rarely, games may be missing pieces or have damaged components inside. We know that can be frustrating, and we want to make this as pain-free as possible.
Many manufacturers require that we first ask you to follow up with them through their website. They will typically send replacement components out right away.
If you need contact information or get stuck, please let us know so we can help. If the manufacturer does not resolve the issue to your satisfaction, we will refund the product 100%.
Online Order Policy
Our Online Store features exclusive sales, preorder opportunities, and online-only discounts you will not find in-store. We also offer in-store-only specials, so be sure to look for our monthly sales flier!
Great Escape Adventures uses several distributors instead of relying on a single distributor to get products on time. We will always do our best to fill each and every order. For reasons beyond our control, delays, adjustments, or cancellations may sometimes be necessary.
When manufacturers release products in waves or partial quantities, we begin our shipping process with the earliest preorders and backorders first.
We reserve the right to change our prices at any time. If a price increase occurs, we will notify you by email. If we do not receive a response, we will cancel your order and refund the full amount paid.
Communication is very important to us. Please contact us with any questions at sales@GreatEscapeAdventures.net.
We receive a large number of emails, and we are a small team, so our replies may sometimes take a little extra time. Please know that your order is important to us, and we take the time to provide quality and care to each of our customers. We will reach out as soon as we are able. Thank you for your understanding and patience.